Client Success Specialist
Credible
Assistant Store Manager, Retail
Office Depot
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $27 per hour
Job Level
Junior
About the role
- Drive total sales and service growth and nurture a vibrant sales culture aligned with Office Depot 5C values
- Partner with the management team to drive memorable customer experiences and execute Office Depot selling techniques and sales training
- Foster a sales-focused environment through training and development of associates and act as role model for customer service and product expertise
- Process merchandise accurately and efficiently; maintain visual merchandising standards; manage freight and logistics activities
- Identify areas for process improvement to reduce waste and inefficiencies and contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction initiatives
- Provide guidance, direction, ongoing training, coaching, feedback and assessment of store associates, including Print Services associates
- Facilitate training sessions on the business model and holistic service offering for clients/customers
- Serve as External Key Carrier: maintain safety and security, perform opening and closing responsibilities, manage alarm system, handle cash and daily store balancing, ensure loss prevention compliance
- Engage with the local community and foster a positive culture focused on customer satisfaction
Requirements
- High School diploma or equivalent; Bachelors preferred
- Business, Marketing, Retail, or related fields
- Minimum 1-3 years of experience in related field
- Retail, sales, customer-facing, and/or supervisory experience preferred
- Basic computer skills and the ability to use computers and technology to access necessary information
- Experience with Logistics and Freight
- Advanced selling skills
- Ability to effectively lead, coach, and develop others
- Coaches / Motivates, Conflict Management, Problem Solving
- Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management
- Excellent verbal and written communication skills
- Ability to plan, prioritize and execute detailed instructions in a timely and efficient manner
- Demonstrated leadership capabilities; ability to work independently and with others
- Adaptable to a changing environment and focused on driving results
- Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions
- Must be able to work a flexible schedule including evenings, weekends, and occasional holidays
- Must be able to perform External Key Carrier responsibilities (opening/closing, alarm activation/deactivation, cash handling, daily store balancing)
- Consent to periodic comprehensive background checks may be required
