Office Depot

Key Account Manager

Office Depot

full-time

Posted on:

Origin:  • 🇺🇸 United States • Hawaii

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Salary

💰 $53,800 - $90,100 per year

Job Level

JuniorMid-Level

About the role

  • Outside sales Key Account Manager responsible for managing existing base of key account customers and growing share of wallet and retention
  • Work with a matrix partnership team including office solutions experts, customer success coordination support, and an account executive for medium to enterprise customers (including government and education)
  • Strengthen business relationships and maximize penetration opportunities with value-add solutions across product categories
  • Engage in face-to-face sales activities, building relationships with decision influencers, decision makers, end users, current buyers and new prospects
  • Retain current customer base and expand footprint via cross-sell/up-sell; develop and execute pricing strategies and tactics
  • Present Company solutions tied to customer needs, negotiate and close sales campaigns to grow customer base (goal: 10% annually)
  • Network within target organizations and industries, proactively develop opportunities, identify customer needs and respond to objections
  • Provide guidance on customer strategic initiatives and industry best practices; establish as a trusted advisor
  • Collaborate with sales and pre-sales teams, bring new ideas, support continuous improvement; maintain customer information in CRM

Requirements

  • High School diploma or equivalent (Bachelors preferred)
  • Minimum 2 years of sales experience in business-to-business environment
  • Ability to work in complex and consultative sales environment
  • Ability to get customer involved in creating business case and value propositions
  • Comfortable speaking with senior leadership about financial metrics, calculations and assumptions in business case
  • Demonstrate an understanding of the industry, the current trends and changes
  • Excellent objection handling and negotiating abilities
  • Ability to create strong customer loyalty
  • Driven to invest time in self-education that can be applied in a professional context
  • Excellent oral, written and presentation communication skills
  • Fluid organization agility (ability to quickly learn, understand and navigate an organization at upper to lower levels)
  • Previous experience within the office supplies industry preferred
  • Experience using Microsoft Excel, Word, Outlook; PowerPoint
  • Working knowledge of Salesforce CRM, a plus
  • Must be personable and presentable at all times
  • Must be a self-starter and able to work autonomously in a timely manner
  • Able to take direction well and execute efficiently and effectively
  • Flexible with respect to change initiatives