Senior Customer Success Manager
Triple Whale
Senior Product Manager, Growth
OfferUp
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $175,000 - $195,000 per year
Job Level
Senior
About the role
- Deeply understand user behavior, identify pain points, and uncover opportunities to re-engage and retain users through innovative product solutions
- Launch 0-to-1 product features and embed them into OfferUp’s core marketplace experience
- Define key metrics, design and execute A/B tests, analyze results, and iterate to optimize product performance and achieve growth targets
- Make fast, data-informed decisions to accelerate learnings and experimentation
- Lead the Local experience team and support the overall growth team and strategy
- Collaborate cross-functionally with engineers, designers, data scientists, and business analysts to drive alignment and delivery
- Communicate growth product vision, strategy, and progress to stakeholders across the organization
- Foster a culture of curiosity, innovation, and continuous improvement within the team
Requirements
- 5+ years of product management experience, with a proven track record of successfully launching and scaling impactful consumer-facing products, ideally in a growth-focused role
- Ability to launch 0 to 1 product and embed it in the core marketplace experience
- Comfortable working with complex data sets and strong analytical skills
- Demonstrated ability to use data and experimentation to inform product decisions and drive measurable results
- Hands-on experience with A/B testing frameworks and a deep understanding of experimental design principles
- Experience defining key metrics, designing and executing experiments, analyzing results, and iterating rapidly
- Excellent communication skills, able to articulate complex ideas to technical and non-technical audiences
- Collaborative and influential, able to work with cross-functional teams and influence without direct authority
- Agile and adaptable, able to thrive in a dynamic, fast-paced environment
- Helpful but not required: experience with user growth loops and retention strategies
- Helpful but not required: experience in e-commerce, marketplace platforms, or social networks
- Helpful but not required: experience building a 0 to 1 product with a focus on app growth
- Helpful but not required: familiarity with data science and machine learning (ML), Large Language Models (LLMs) and Artificial Intelligence (AI) would be a plus
