Student Success Technical Support
Offensive Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Entry Level
Tech Stack
Cyber SecurityLinux
About the role
- Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
- Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
- Mentor learners by providing guidance on OffSec’s foundational learning materials.
- Grade exams for OffSec certifications, ensuring accuracy and fairness.
- Test, verify, and validate OffSec products, lab systems, and their features to ensure quality and functionality before release.
- Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
- Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
- Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
- Perform other duties as needed to support the success of learners and OffSec’s initiatives.
Requirements
- BS Degree of Computer Science or Information Security
- Strong knowledge of networking, virtualization, Linux, and Windows systems.
- Excellent written and verbal communication skills to provide clear and effective support via chat and email.
- Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
- Experience in guiding or mentoring individuals in cybersecurity subjects.
- Ability to develop and improve processes to drive operational efficiency.
- Excellent interpersonal and customer service skills.
- A strong belief and understanding of being a team player in a remote working environment.
Benefits
- Flexible shift work schedule, including evenings and weekends.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingLinuxWindows systemsvirtualizationtroubleshootinganalytical skillsinvestigative skillsprocess improvementtechnical supportOffSec certifications
Soft skills
communication skillsinterpersonal skillscustomer service skillsmentoringattention to detailteam playerinitiativeflexibilitycollaborationoperational efficiency
Certifications
BS Degree in Computer ScienceBS Degree in Information Security