Vice President, Client Services
Odyssey Relocation Management
full-time
Posted on:
Location Type: Hybrid
Location: Mission Viejo • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 per year
Job Level
Lead
About the role
- Provide visionary leadership and strategy, operational excellence, and accountability for the account management and solutions team.
- Serve as the strategic relationship owner between Odyssey and our clients, partnering cross functionally to ensure program performance, client engagement, and service excellence.
- Coach, develop, and empower high-performing teams; oversee budgeting, resource allocation, and staffing strategies to exceed client expectations.
- Build deep, consultative relationships with clients through proactive communication, insights, and partnership.
- Effectively communicate client policies and procedures.
- Develop and execute account-specific strategies, in collaboration with Client Operations, to achieve revenue, volume, and profitability goals.
- Champion exceptional customer experience by establishing service standards, resolving issues, and driving continuous improvement.
- Analyze and evaluate client policies, recommending enhancements and customizations as needed.
- Identify and pursue cross-sell opportunities to expand client engagement and drive revenue growth.
- Interpret performance data, provide actionable insights, and create internal and client-facing reports.
- Ensure timely and accurate billing.
- Develop compelling client proposals and presentations.
- Negotiate and manage client contracts.
- Lead or participate in key client meetings, fostering collaboration and long-term partnership.
- Support clients in designing or refining international mobility program design, policies and compensation programs.
- Advocate for client needs with vendors, ensuring alignment with program philosophy and expectations.
- Collaborate with internal teams and partners to deliver seamless customer solutions.
- Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
- Ensure staff compliance with organization policies and standards.
- Maintain accurate records and deliver key reporting for leadership review.
- Manage special projects, including client training and industry events.
- Promote Odyssey solutions and partnership services to drive overall business growth.
- Identify evolving business needs and implement strategic plans to achieve operational and financial objectives.
Requirements
- Bachelor’s Degree or equivalent work experience.
- Minimum 10 years’ experience in a similar role managing teams within relocation customer service or operations on the service provider side or at a corporate client.
- Demonstrated analytical, process, and strategic account management skills.
- High level of accuracy and process orientation.
- Proven experience in project management and portfolio management.
- Proficiency in Microsoft Office and SAS Applications.
Benefits
- This role may also be eligible for bonuses, commissions, benefits, and other incentives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementstrategic planningproject managementportfolio managementanalytical skillsprocess orientationclient engagementservice excellencebudgetingresource allocation
Soft skills
leadershipcoachingcommunicationcollaborationproblem-solvingnegotiationcustomer experienceteam developmentstrategic relationship managementcontinuous improvement