Senior Investor Experience Associate

Odin

Investor experience associate supporting Odin’s private-markets investment infrastructure customers across deal lifecycles. Resolving complex issues, improving customer processes and strengthening investor relationships.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end customer experience across the deal lifecycle, with a strong focus on communication, relationship-building, and problem-solving in high-pressure environments. Proven ability to advocate for customer needs and collaborate with cross-functional teams to drive improvements.

Highest-signal resume keywords

Customer Experience ManagementRelationship BuildingCommunication SkillsProblem SolvingVC or Private Equity Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Calm Under PressureJudgmentHigh OwnershipLow EgoWritten Communication

Industry Keywords

Deal LifecycleRegulated EnvironmentRoot Cause AnalysisStartup EnvironmentCompliance

About the role

Key responsibilities & impact

Own the end-to-end customer experience for angels, VCs, GPs, LPs and founders across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting
Act as the primary respondent for inbound questions and use judgement to move deals forward and resolve difficult cases without escalation
Triage urgent, risky, self-service and cross-functional issues, routing matters to Product, Ops or Compliance as appropriate
Identify root causes and patterns to reduce ticket volume and provide clear feedback to Product
Act as the internal voice of the customer and advocate for fixes, then close the loop with customers
Set customer-facing tone and standards, document best practices and help the team raise the bar

Requirements

What you’ll need

At least 5 years of experience in a relationship-driven role
Direct experience in VC, private equity, finance, or a regulated environment is a strong plus
Strong communication and relationship-building skills
Calm and clear under pressure, particularly when money or compliance issues are involved
Ability to identify and address root causes
High conviction and willingness to challenge assumptions
High ownership and low ego
Excellent written communication skills
Interest in startup environments characterized by ownership, speed, ambiguity, impact and growth

Benefits

Comp & perks

Private health insurance (Vitality)
Paid sick leave including support for pregnancy loss and fertility treatments
Access to Spill for mental health support
£1,000 annual budget for health, therapy or fitness
Enhanced maternity, adoption, paternity and partner leave
4% employer pension contribution with salary sacrifice options
25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Up to 6 weeks per year working from anywhere globally
Additional birthday leave day