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About the role
Key responsibilities & impact- You are energised by working with a diverse range of investors
- Be the primary respondent on inbound questions across support and legal/compliance tickets
- Triage with judgement
- Reduce ticket volume by going to the root cause
- Support building the AI-first toolkit alongside the rest of the team
- Be the internal voice of the customer
- Set the tone and standards for how Odin shows up to customers
Requirements
What you’ll need- You have at least 3 years of experience in customer-facing operational roles
- Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
- You’re calm and clear under pressure
- You think in systems
- You’re tool-first and AI-fluent
- You have high conviction
- You’re a high-ownership, low-ego team player
- You can write really well
- You want a startup, not a corporate
Benefits
Comp & perks- Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
- Wellness: Annual budget for health, therapy or fitness
- Parental Leave: Enhanced maternity, adoption, paternity and partner leave
- Pension: 4% employer contribution with salary sacrifice options
- Time Off: Annual leave, 2 wellness days and flexible bank holidays
- Work From Anywhere: Up to 3 weeks per year working from anywhere globally
- Birthday Leave: An additional day of leave
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Soft Skills
calm under pressureclear communicationhigh convictionhigh-ownershiplow-egoteam playersystem thinkingwriting skills