Senior Customer Support Associate

Odin

Senior Customer Support Associate at Odin, enhancing customer experiences for investors in private markets. Focused on proactive support, system improvements, and AI automation.

Posted 6/1/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £70,000 - £100,000 per yearWebsite

About the role

Key responsibilities & impact

Be the primary respondent on inbound questions across support and legal/compliance tickets
Triage with judgement
Reduce ticket volume by going to the root cause
Support building the AI-first toolkit
Be the internal voice of the customer
Set the tone and standards for how Odin shows up to customers

Requirements

What you’ll need

At least 7 years of experience in customer-facing operational roles
Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
You’re calm and clear under pressure
You think in systems
You’re tool-first and AI-fluent
You can write really well

Benefits

Comp & perks

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

calm under pressureclear communicationjudgmentsystem thinkingcustomer advocacywriting skills