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About the role
Key responsibilities & impact- Plan and lead research to understand user needs, behaviours, pain points, and opportunities, using methods such as interviews, observations, journey mapping, and usability testing.
- Translate insights into user flows, wireframes, prototypes, and high-quality design solutions. Apply and evolve visual identities when needed.
- Work closely with product managers, engineers, business analysts, and stakeholders to ensure solutions align with user needs, business goals, technical feasibility, and product strategy.
- Design both customer-facing services (for clients and residents) with a high focus on usability and intuitiveness, and internal employee-facing tools (for property manager, accountants, on-site staff) with a strong focus on expert needs and efficiency.
- Develop journey maps, service blueprints, personas, and other artefacts that strengthen understanding of user needs and service opportunities.
- Explore how AI-enabled capabilities can support users in meaningful, trustworthy, and responsible ways, including areas such as search, automation, recommendations, summarisation, or decision support.
- Communicate the rationale behind design decisions and evaluate solutions through qualitative and quantitative methods, including usability testing, feedback, behavioural data, and outcome metrics.
- Create and maintain design libraries, components, and patterns in close collaboration with front-end developers. Help define structured design instructions, component rules, accessibility requirements, and interaction principles that support consistent, high-quality implementation by both developers and coding agents.
Requirements
What you’ll need- 5+ years of experience as a UX Designer, Product Designer, or similar role, including work on complex digital products.
- Bachelor’s degree in design, HCI, behavioral science, or a related field.
- Strong proficiency in Figma, prototyping, and design systems, including the ability to translate design intent into clear specifications and reusable implementation guidance for agents.
- Experience working in agile, cross-functional product teams and contributing to design systems across both design and code.
- Strong experience designing for web and mobile, including complex workflows and efficiency-focused tools.
- Solid experience in UX research, service design, and interaction design.
- Experience using AI tools as part of the design process for example in research synthesis, ideation, prototyping, or content and concept exploration.
- Being comfortable with working with both code and figma to steer design.
- Experience designing for data-rich, workflow-heavy, or operational environments.
- Experience from working with AI-enabled product experiences, such as intelligent search, automation, recommendations, copilots, or decision-support tools.
- Understanding of key design considerations for AI-supported experiences, such as transparency, trust, explainability, error handling, and human oversight.
- Property management and proptech experience is a plus.
Benefits
Comp & perks- Professional growth - to work with the most talented developers in the industry.
- Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
- Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact.
- Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX designproduct designprototypingdesign systemsUX researchservice designinteraction designAI toolsjourney mappingusability testing
Soft Skills
communicationcollaborationproblem-solvinguser empathycritical thinkingadaptabilityattention to detailcreativityanalytical thinkingstakeholder management
Certifications
Bachelor’s degree in designBachelor’s degree in HCIBachelor’s degree in behavioral science
