Customer Support Specialist

Odeko

Customer Support Specialist at Odeko acting as the first point of contact for customer inquiries via various channels. Troubleshooting user problems and assisting in customer support tasks while maintaining satisfaction metrics.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $52,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the first point of contact for all customer support questions via email, chat, and social media
Create an exceptional, personalized service experience for Odeko customers by providing friendly and timely support for customers
Troubleshoot user problems with the Odeko’s Order Ahead app and Supply Portal
Assist in incoming questions from our ecommerce, shipping and bulk customers
Maintain all support contacts and history in Hubspot, Odeko’s CRM
Cross-functional partnership with the Account Management, Sales, Tech, and Operations team to resolve customer issues in a timely manner
Review delivery reconciliations and issue credits when necessary
Make recommendations to better the customer experience in the form of feature requests, fixing bugs reported by users, product inquiries, etc.
Proactively create expert customer content (e.g. helpdesk articles, videos, webinars) to guide our customers
Own performance to goal on customer satisfaction metrics (NPS, CSAT) and suggest ways to drive improvements in our metrics

Requirements

What you’ll need

Passion for customer care and a genuine desire to help our customers resolve issues
1+ years experience in customer service, support or success
Hubspot and Shopify experience are a plus
Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
Strong writing skills and impeccable attention to detail
Computer proficiency required
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Experience balancing multiple tasks and customer needs simultaneously
Ability to prioritize your workday independently.
Flexible schedule, willing to work off hours and weekends

Benefits

Comp & perks

Competitive compensation, healthcare benefits, and opportunity for equity
Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
Other great perks - Full lists of benefits available upon request

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetroubleshootingproblem-solvingwritingcomputer proficiency

Soft Skills

attention to detailcreativitytime managementflexibilitycustomer care