Affiliate Manager

• Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
• Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
• Collaborate to elicit high-level requirements, capture business and end user needs
• Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
• Identify project risks and communicate according to project governance
• Understand the customer structure, stakeholders and needs and build relationships across levels
• Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
• Ask questions and perform independent research to understand the customer, their brands and their challenges
• Drive organizational and process change management within customers deploying ODAIA
• Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan set up, overall kick off planning , Discovery & customer Education
• Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
• Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors
• Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
• Work closely with the Engineering, Customer Success, Sales and Product teams
• Ensure that data is managed / analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
• Some travel to customer sites or industry events is expected, based on the business needs

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