Operations Administrator – Technical Customer Support

OCULUS, Inc.

Technical Operations Administrator improving eye care through customer support and technology. Handling customer interactions and collaborating with manufacturing labs to ensure satisfaction.

Posted 5/20/2026full-timeArlington • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a key connection between eye care professionals and our manufacturing labs
Support the contact lens ordering process, including reorders and returns
Monitor orders, resolve holds, and coordinate with manufacturing labs
Communicate updates, changes, or delays with internal teams and partners
Maintain accurate records of customer interactions and orders
Partner with R&D and cross-functional teams to resolve technical challenges
Capture customer feedback and contribute to ongoing product improvements
Manage leads and customer data within the CRM system
Support onboarding and account setup for new customers
Stay current on industry trends, products, and technologies
Deliver responsive support via phone, email, chat, and remote sessions
Troubleshoot software, network, and system issues step-by-step
Assist customers with installations, updates, and system setup
Provide guidance on product functionality and complex technical inquiries

Requirements

What you’ll need

2–3+ years of experience in technical support, operations, or a similar role
Strong technical aptitude (software, networking, troubleshooting)
Familiarity with Office 365 (Excel, Word, Outlook, PowerPoint)
Experience with CRM/ERP systems and data management
Excellent communication skills and a customer-first mindset
Strong organizational and problem-solving abilities
Ability to multitask in a fast-paced environment
A self-starter attitude with a passion for learning and teamwork

Benefits

Comp & perks

100% employer-paid medical insurance for employees
Medical, dental, and vision coverage for employees and dependents
Three weeks of paid time off starting your first year
Additional paid time off for your birthday
Nine paid holidays
Life insurance
Short-term and long-term disability coverage
401(k) retirement plan with company match
Costco Membership
Employee Discounts through LifeMart

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdata managementcustomer feedback analysisproduct functionality guidance

Soft Skills

communication skillscustomer-first mindsetorganizational abilitiesproblem-solving abilitiesmultitaskingself-starter attitudeteamwork