Technical Operations Administrator

OCULUS, Inc.

Technical Operations Administrator at WAVE, connecting customers with software and operational support. Involves troubleshooting and coordination with R&D for optimal customer experience.

Posted 4/23/2026full-timeArlington • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers via phone, email, chat, and remote support
Troubleshoot software, network, and system issues using curiosity and clear step‑by‑step guidance
Support customers with software setup, updates, and reinstallation
Learn and apply knowledge of WAVE’s medical devices and lens design solutions
Guide customers through lens ordering, re‑ordering, and return processes
Monitor orders, resolve issues, and communicate closely with manufacturing labs
Partner with R&D when more complex issues arise
Capture customer feedback and share insights to support continuous improvement
Manage leads, data, and records within our CRM system
Maintain accurate documentation and customer/lab records
Follow up with prospects to collect documentation and assist with account setup
Collaborate across teams within WAVE Eyecare and OCULUS to deliver great service and results
Participate in ongoing training and learning within the contact lens and medical technology space
Contribute to special projects that support a growing, innovative business

Requirements

What you’ll need

A certificate or associate degree in business, technology, or a related field (preferred)
3+ years of experience in technical support, operations, or a similar role
Comfort with Microsoft 365 tools (Outlook, Excel, Word, PowerPoint)
Experience working with CRM or ERP systems
Strong written and verbal communication skills
A natural aptitude for technology, software, and basic networking concepts
Familiarity with operating systems, file sharing, remote access tools, and technical terminology
Excellent organization and multitasking skills
A customer‑first mindset and professional demeanor
Curiosity, motivation, and a desire to keep learning
A collaborative attitude and continuous‑improvement mentality

Benefits

Comp & perks

100% employer‑paid medical insurance for employees
Medical, dental, and vision coverage for employees and dependents
Three weeks of paid time off starting your first year
Nine paid holidays
Life insurance
Short‑term and long‑term disability coverage
401(k) retirement plan with company match

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsoftware troubleshootingnetwork troubleshootingsystem troubleshootingCRM systemsERP systemsoperating systemsfile sharingremote access toolslens design solutions

Soft Skills

written communicationverbal communicationorganizationmultitaskingcustomer-first mindsetprofessional demeanorcuriositymotivationcollaborationcontinuous improvement

Certifications

certificate in businesscertificate in technologyassociate degree in businessassociate degree in technology