Professional Services Associate

Ocuco Limited

Professional Services Associate providing high-quality support for Ocuco's software in the optical industry. Engaging with customers across North America, delivering training and ensuring software adoption.

Posted 7/2/2026full-timeVancouver • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support customers across the full lifecycle, from initial installation, setup, and configuration through to training and ongoing post-go-live support
Support customer adoption and ensure successful use of Ocuco's software post go-live, enabling customers to achieve measurable outcomes such as improved efficiency, revenue, and patient flow
Deliver engaging training to customers through a variety of formats, including web-based sessions and on-site visits, adapting to different experience levels and learning styles
Create and maintain high-quality training content and digital learning materials to support scalable customer enablement
Translate real-world optical workflows into effective system usage, helping customers embed the software into their day-to-day operations
Act as a trusted advisor to customers, supporting their ongoing use of the system and proactively identifying risks to adoption or success
Document and communicate new and existing product features clearly to both customers and internal teams
Maintain and continuously improve training materials in line with product evolution and customer needs

Requirements

What you’ll need

2 – 5 years of experience working in an optical practice or a similar healthcare or optical retail environment
Familiarity with practice management software (such as a PMS, EHR, or point-of-sale system)
Strong communication and interpersonal skills, with full fluency in English
Strong problem-solving ability and a patient, customer-focused approach
Comfort using and configuring Windows-based software and computers
A positive and proactive approach, with the ability to work effectively in a fast-paced environment
A full, clean driving licence
Have experience in a customer training, support, or practice consulting role
Have hands-on knowledge of optical workflows — dispensing, scheduling, billing, or inventory
Be comfortable learning new software independently and developing technical knowledge over time
Have some experience creating guides, how-to documents, or training materials
Be fluent in another language

Benefits

Comp & perks

Flexible working arrangements
Strong opportunities for progression

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Optical Workflow KnowledgePractice Management Software FamiliarityCreating Training MaterialsConfiguring Windows-Based SoftwareCustomer Support Experience

Soft Skills

Strong Communication SkillsInterpersonal SkillsCustomer-Focused ApproachPositive AttitudeAdaptability

Certifications

Full Clean Driving Licence