Octopus Energy

Head of Operations

Octopus Energy

full-time

Posted on:

Location Type: Hybrid

Location: Munich • 🇩🇪 Germany

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Job Level

Lead

About the role

  • You'll wear many hats, touching various aspects of our business as we build it from the ground up. You will set the foundation of our German operations by finding the right partners and creating the right processes, always focussing on looking after our customers. At first with a focus of getting to market fast, learning and iterating, and later on building the strategy and team to scale at pace through technology, innovation and more robust processes and systems.
  • Build and manage partnerships with dealers, car manufacturers, insurers and service network partners.
  • Lead negotiations for service agreements and supplier contracts and integrate industry innovation into our operation.
  • Design, implement and optimise end-to-end operational processes for Octopus’ salary sacrifice model, with a focus on the vehicle ordering, delivery and in-life experience of our customers and services for them.
  • Lead the digitalisation of operations, monitor operational KPIs and ensure compliance with tax, legal and data protection requirements.
  • Support and oversee the entire fleet lifecycle from procurement, ordering, delivery, maintenance and insurance through to remarketing.
  • Define, implement and manage delivery and return processes, including inspections, documentation and strategies for our fleet’s residual value realisation.
  • Build and lead high performing customer operations and fleet teams.
  • Be the key operational counterpart to sales, finance, vehicle procurement, tech and product, both in Germany and with the central UK teams.

Requirements

  • **Expert in operations and strategic partnership development:** You have deep knowledge and experience in the mobility industry. Proven track record of building something from scratch, thriving in that environment. Both a doer and a strategic thinker.
  • **Negotiator:** You know how to negotiate with external stakeholders to guarantee a smooth supply chain.
  • **A true leader:** You love to build and motivate cross functional teams and act as a role model within operations.
  • **Hands-on-problem solver:** You are able to design and structure processes from scratch and adapt from MVP to mature and established products. You are happy getting stuck in, speaking to customers, solving problems, managing escalations, especially in the early days of the business.
  • **Adaptable & Resilient:** You thrive in a fast-paced, evolving environment and are comfortable navigating ambiguity. You see challenges as opportunities to learn and grow.
  • **Highly Organised:** You can manage multiple projects simultaneously, prioritise effectively, meet deadlines and present these confidently and logically to a range of stakeholders.
  • **Growth Mindset:** You're curious, eager to learn new things, and committed to continuous improvement.
  • **Fluent/native German** speaker and **business proficient in English**.
Benefits
  • 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations managementstrategic partnership developmentnegotiationprocess designsupply chain managementfleet managementKPI monitoringcompliancedigitalisationcustomer experience optimization
Soft skills
leadershipproblem solvingadaptabilityresilienceorganizational skillsproject managementcommunicationteam motivationstrategic thinkinggrowth mindset