Operations Insight & Strategy Lead – 12 month FTC

Octopus Energy

Pivotal role shaping customer experience and operational performance at electric vehicle leasing company. Analyzing data, creating strategies for better customer outcomes, collaborating closely with teams.

Posted 7/13/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience strategy, data analysis, and operational performance improvement. Proficient in stakeholder engagement and project management to drive actionable insights and measurable outcomes.

Highest-signal resume keywords

Customer Experience StrategyData AnalysisSQLStakeholder EngagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMetric CreationLarge Dataset AnalysisTransformational Project OversightCustomer Data Insights

Soft Skills

CommunicationAdaptabilityProblem-SolvingCollaboration

Tools & Technologies

SQLExcelAI ToolingHeadcount Forecasting Tool

Industry Keywords

Management ConsultingStrategy ConsultingScale-UpsCleantechFintech

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Shape our thinking and understanding of customer experience and wider operational performance to support front line staff through to SLT leadership
Create a data-led understanding of what our customers are experiencing and what they are telling us, building a full view of the Voice of the Customer
Help us understand what we should be tracking and measuring to understand our customers (i.e. metric creation) and build reporting to monitor performance
Work with the Director of Operations and Head of Customer Operations to create strategy & implementation plans off the back of CX data, and help us make the right prioritisation calls to address the biggest CX pain points
Create strong stakeholder relationships, across the front line teams, the Data Team, Operations Leadership and the SLT
Build-on and oversee our headcount forecasting tooling.
Scope and get involved in the projects to deliver improvements off the back of the insights work - liaising closely with our teams to make sure that the insight drives meaningful change.
Help us find answers to “what are we going to do differently on Monday?”.

Requirements

What you’ll need

There is no strict requirement on background, but working in management or strategy consulting, experience in growing scale-ups and performing in roles that sit between data and operations will help. You may have worked in cleantech or fintech.
You’ll likely have a project-mindset and an action for getting things done.
You will probably have 5-7 years of experience.
Finding meaning in messy data and turning it into a strategy with measurable improvements
Changing requirements and vague briefs
Working with both data teams and frontline operational teams
Communicating with both technical and non-technical stakeholders, and adapting your content to the audience
Large datasets to identify key insights
Structuring output ready for senior leadership review
Customer data and insights
SQL, Excel and exploring AI tooling
Overseeing transformational projects and driving change with colleagues

Benefits

Comp & perks

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits****
🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership