ECO Customer Applications Manager
Octopus Energy
full-time
Posted on:
Location Type: Hybrid
Location: Coventry • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the implementation and ongoing operations of ECO applications, ensuring compliance with all regulatory and internal requirements.
- Manage day-to-day ECO customer application activity delivery, including customer eligibility checks, customer communications, and multiple partner handoffs
- Act as a 'change agent' by introducing new ways of working improving customer experience, complaint handling & operational efficiency
- Monitor performance against targets and report progress to senior leadership and regulators.
- Lead on data management, quality assurance, and audit readiness to maintain adherence to Ofgem ECO application requirements.
- Develop processes to drive operational efficiency, minimize risk, and ensure scheme sustainability within budget.
- Build and maintain strong relationships with internal teams within Octopus Eco, installers, contractors, and third-party partners particularly Local Authorities & Charities.
- Lead, coach, and develop an operations team to achieve high levels of performance and engagement through an agile approach embracing KPI's and coaching.
- Provide regular insights and analysis to inform decision-making and improve operations.
- Ensure customer outcomes remain central to ECO delivery, upholding high service and fairness standards.
Requirements
- Degree in business, energy management, or related field (or equivalent experience).
- Project management or compliance certification (desirable)
- Previous experience working with government-backed energy efficiency or compliance schemes
- A natural leader, able to get on with everyone, and bring a positive attitude to work every day
- Strong knowledge of the Energy Company Obligation scheme and Ofgem regulations and industry standards such as GDPR
- Proven operational management experience in the energy, utilities, or compliance sectors.
- Experience managing high performance operational teams to demanding KPI’s both in terms of quality & quantity
- Excellent analytical and reporting skills, with ability to interpret and act on detailed regulatory requirements.
- Strong leadership and people management skills, with a track record of motivating and developing high performance teams.
- High attention to detail and strong focus on compliance, governance, and risk management.
- Ability to work collaboratively with internal stakeholders, regulators, and external partners.
- Good commercial awareness with the ability to balance compliance and business priorities.
- Somebody who is very comfortable with rapid change and a dynamic and agile business environment
Benefits
- Equal opportunities and an inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementquality assuranceaudit readinessoperational efficiencyregulatory complianceanalytical skillsreporting skillsproject managementenergy managementKPI management
Soft skills
leadershipteam managementcommunicationcollaborationproblem-solvingadaptabilitypositive attitudecoachingattention to detailcustomer focus
Certifications
project management certificationcompliance certification