Energy Specialist – Customer Support

Octopus Energy

Energy Specialist providing customer support at Octopus Energy. Engaging customers through calls and emails while resolving their queries and providing exceptional service.

Posted 5/20/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
Working in Operations, you’ll be at the heart of everything we do - helping our customers.
Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.

Requirements

What you’ll need

Fluency in Spanish is ***strongly*** preferred
Prior energy experience isn't required - we'll happily meet you where you're at and teach you what you need to know! We just ask that you have a passion for sustainability and providing world-class customer service!
Highly motivated and lots of drive to succeed is a must
MS Office Suite Proficient
Highly organized
Energetic
Quick Learner
Takes instruction easily and follows through
Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm.

Benefits

Comp & perks

Fully paid **medical, dental, and vision insurance** options.
**Paid time off** — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. Octopus offers 20 days paid vacation, 8 paid sick days, and discretionary unlimited paid time off.
**401(k)** **plan** with employer match. Octopus matches 100% of contributions on the first 3% and 50% of contributions from 3-5%.
**Parental leave**. Biological, adoptive and foster parents are all eligible. We pay 16 weeks at full pay and then an additional 8 weeks at half pay.
**Pre-tax** commuter benefits.
**Equity Options:** every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

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Soft Skills

highly motivateddrive to succeedhighly organizedenergeticquick learnertakes instruction easilyfollows through