Octave

Marketplace Operations Manager

Octave

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $109,700 - $135,500 per year

About the role

  • The Marketplace Operations Manager is responsible for the day-to-day operational performance of WiseMatch.
  • Reporting to the GM of Strategic Growth, this role is accountable for translating strategy into execution — owning performance monitoring, demand activation, supply intelligence, and cross-functional coordination.
  • Monitor marketplace health across key dimensions including liquidity, supply/demand balance, conversion rates, and channel mix.
  • Diagnose drivers of performance and underperformance; coordinate with product, talent acquisition, operations, BI, and partnerships teams to size and address issues.
  • Define and maintain the operational metrics used to assess marketplace health and visibility.
  • Build and maintain a regular performance cadence, including dashboards and written narratives that summarize current performance, root causes, and recommended actions.
  • Utilize AI tools to accelerate data synthesis, scenario modeling, and performance reporting.
  • Identify and implement opportunities to improve booking volume through existing channels, including traffic optimization and conversion improvement.
  • Evaluate channel readiness as new demand sources come online; develop activation plans to capture volume at launch.
  • Analyze demand signals to identify supply gaps, match quality issues, and provider capacity needs by geography and specialty.
  • Coordinate with the operations team to troubleshoot supply-side issues including slot capacity degradation, geographic coverage gaps, and in-network availability.
  • Support and lead workstreams connected to the broader WiseMatch launch strategy, including brand, partnerships, and product differentiation efforts.

Requirements

  • 3–6 years of experience in marketplace operations, growth operations, or revenue operations.
  • Experience at a two-sided marketplace or platform business preferred.
  • Healthcare industry experience preferred.
  • Executes independently; moves from problem identification to resolution without significant direction.
  • Applies systems-level thinking to marketplace dynamics, including the relationship between supply, demand, conversion, and channel performance.
  • Proficient with AI tools (e.g., Claude, ChatGPT) as a core part of day-to-day work, including for data synthesis, analysis, and written deliverables.
  • Effective at driving action across cross-functional teams without direct authority.
  • Analytically strong; able to pull and interpret data, build analyses, and translate findings into clear recommendations.
  • Operationally disciplined; follows through on commitments and maintains continuity across workstreams.
  • Functions effectively in ambiguous, fast-moving environments.
  • Communicates clearly and concisely, both in written form and verbally.
Benefits
  • company sponsored life insurance
  • disability and AD&D plans
  • Voluntary benefits such as 401k retirement
  • medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
  • generous Paid Time Off
  • paid parental leave benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketplace operationsgrowth operationsrevenue operationsdata synthesisperformance monitoringdemand activationsupply intelligencetraffic optimizationconversion improvementanalytical skills
Soft Skills
independent executionsystems-level thinkingcross-functional collaborationaction-drivenoperational disciplineadaptabilityclear communicationproblem-solvingperformance analysisrecommendation translation