Octave

Senior Product Designer, Provider Experience

Octave

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $142,600 - $153,100 per year

Job Level

Senior

About the role

  • Own provider-facing product areas from problem framing through shipped, measured outcomes.
  • Translate clinical and operational complexity into clear workflows, information architecture, and interaction patterns.
  • Partner with Product and Engineering to define scope, success metrics, and iteration plans.
  • Facilitate working sessions that drive shared understanding and decision-making.
  • Plan and run research with support from Research, including discovery, concept validation, usability testing, and post-launch feedback loops.
  • Create user flows, prototypes, and high-fidelity designs with clear rationale and decision logs.
  • Provide detailed handoff materials and partner with Engineering during build to ensure design quality through launch.
  • Use and extend the design system to raise quality and consistency across surfaces.
  • Collaborate with Brand/Creative to ensure provider tools maintain Octave’s brand aesthetic and standards, while prioritizing clarity, trust, and clinical usability.
  • Mentor other designers through critique, pairing, and practical guidance; contribute to team norms and craft standards.

Requirements

  • 5+ years of professional product design experience for web and/or mobile.
  • Experience designing for medical providers, healthcare organizations, or other regulated industries is a plus, including experience with one or more of the following:
  • Provider apps or portals
  • Clinical dashboards or care team tools
  • Scheduling and availability systems
  • Documentation workflows (notes, forms, assessments)
  • Full EHRs or EHR-adjacent tools
  • Familiarity with healthcare privacy and compliance constraints (PHI, HIPAA) and how they shape product design.
  • Track record of shipping end-to-end product work with measurable outcomes.
  • Experience operating as a senior-level IC: independently driving projects, influencing scope, and raising quality across partners.
  • Experience partnering closely with clinical operations teams and supporting operational change with product design.
  • Some experience in service design or systems thinking.
  • Strong interaction design fundamentals, including workflows, states, edge cases, and constraints.
  • Proven ability to design complex internal or provider tools, such as dashboards, scheduling, and documentation workflows, a plus.
  • Comfort working with domain experts (clinical leaders, care ops, compliance) and converting input into actionable product decisions.
  • High proficiency in Figma (or similar) for designing, prototyping, and maintaining component-based UI;
  • familiarity with AI-assisted prototyping practices that speed exploration and iteration while respecting privacy and quality standards.
  • Working knowledge of user research methods and when to apply them.
  • Strong written and verbal communication, including async documentation, executive-ready storytelling to build buy-in, and decision-making in distributed teams.
  • Comfort working fully remote in a distributed company; consistent follow-through without heavy day-to-day oversight.
  • Ability to use data and qualitative feedback together to guide iteration and measure impact.
  • Practical understanding of accessibility expectations for digital products.
  • Demonstrated ability and experience working in a startup or fast-paced work environment.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
product designinteraction designuser flowsprototypinghigh-fidelity designsdesign systemsuser research methodsaccessibility expectationsAI-assisted prototypingdocumentation workflows
Soft Skills
communicationmentoringcollaborationdecision-makingproblem framinginfluencing scopeindependent project managementbuilding buy-infacilitating working sessionsconsistency follow-through