Application Support Engineer, L2

Octal Technical Solutions

Application Support Engineer providing technical support and troubleshooting for client applications. Responsible for incident management and ensuring SLA compliance in a hybrid work environment.

Posted 6/23/2026contractMakati City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudSQL

About the role

Key responsibilities & impact

Handles Incident & Issue Tickets that require deeper technical analysis
Investigate application errors, system failures, and performance issues
Participate in performing root cause analysis (RCA) for recurring incidents
Provide timely fixes or workarounds to restore service
Analyze logs, and database queries
Reproduce issues in test or staging environments
Work with technologies like SQL, scripts, or monitoring tools
Support deployment activities (patches, hotfixes, minor releases)
Validate application functionality after releases
Coordinate with DevOps during rollouts
Identify performance bottlenecks and recommend improvements
Ensure SLAs (Service Level Agreements) are met
Act as a bridge between L1 support (client) and L3 teams
Escalate complex bugs with detailed analysis and logs
Communicate with stakeholders about issue status and resolution timelines
Maintain runbooks, SOPs, and troubleshooting guides
Document known issues and solutions

Requirements

What you’ll need

Bachelor’s degree in computer engineering, Computer Science, or IT
Minimum 3+ years of work experience as Application Support Engineer
Knowledge and work experience in SQL, scripting, and analyzing logs
Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
Experience in ITIL is a plus.
Good troubleshooting and analytical skills
Knowledge in SQL queries, required
Knowledge in Cloud (i.e. AWS)
Familiarity with APIs, logs, and monitoring tools
Good communication and documentation skills

Benefits

Comp & perks

Government Mandated Benefits (SSS, Pag-Ibig, Philheath, and 13th month)
Health Insurance
Standard Leave (Emergency, Sick, and Vacation)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLscriptinglog analysisroot cause analysistroubleshootingperformance analysisapplication functionality validationdeployment activitiesAPI knowledgeITIL

Soft Skills

analytical skillsproblem determinationattention to detailteamworkcommunication skills

Certifications

Bachelor’s degree in computer engineeringBachelor’s degree in Computer ScienceBachelor’s degree in IT