Business Analyst, Support Experience
Octal Technical Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • Philippines
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About the role
- Join Octal Philippines Inc. as a **Business Support** Analyst and play a crucial role in enhancing our operational capabilities.
- You will be responsible for supporting the analysis of business needs, collaborating with various teams to document requirements, and facilitating solutions that drive efficiency.
- This position offers an opportunity to utilize your analytical skills to identify system improvements, interact with clients, and contribute to our overall success.
Requirements
- Computer Science or any IT-related course
- Minimum of 2-3 year experience
- **Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.**
- **Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client**
- ***Knowledge on any service or helpdesk management system is a plus***
- **Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently**
- Should have problem solving, decision making and analytical skills
- *Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus*
- Ability to do user training
- Ability to conduct quality assurance testing
- Basic knowledge in MySQL or basic SQL scripting
- **Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual**
- Good written and verbal communication skills
- Strong self-learning capability
- Adaptive to changing work schedules and working hours
Benefits
- Mandatory Gov't Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsproblem solvingdecision makingMySQLSQL scriptinguser trainingquality assurance testingtechnical writingprocess flow diagramsbusiness requirements documents
Soft Skills
communication skillsself-learning capabilityadaptability