Octal Technical Solutions

Head of Product and Service Delivery

Octal Technical Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Makati City • Philippines

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Job Level

Lead

Tech Stack

ITSM

About the role

  • Manage end-to-end service delivery processes, including service activation, change, and termination.
  • Ensure all delivery activities meet SLAs, customer requirements, and internal standards.
  • Improve service provisioning performance and reduce delivery delays.
  • Act as the main delivery point of contact between Sales, Engineering, and Operations.
  • Resolve delivery issues and handle escalations for critical enterprise customers.
  • Maintain delivery SOPs, KPIs, and basic operational dashboards.
  • Ensure provisioning aligns with service assurance processes (monitoring, incident, and change management).
  • Support root cause analysis and drive improvements for delivery-related issues.
  • Ensure compliance with governance, audit, and regulatory requirements.
  • Lead, coach, and develop the IT Delivery team

Requirements

  • Bachelor’s degree in IT, Engineering, Telecommunications, or related fields.
  • Minimum 5 years of experience in IT or service delivery, with leadership experience preferred.
  • Experience managing enterprise service provisioning and inventory.
  • Familiar with SaaS Product (E-Money, Loyalty, E-Commerce).
  • Understand financial regulation di PH.
  • Understand proper ITSM procedure to be able to advise process improvement.
  • Strong coordination, communication, and problem-solving skills.
  • Able to manage multiple priorities in a fast-paced environment**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliveryservice activationchange managementservice provisioningroot cause analysisITSM proceduresKPI managementoperational dashboardsenterprise service provisioninginventory management
Soft Skills
leadershipcoordinationcommunicationproblem-solvingcoachingdevelopmentcustomer serviceescalation managementprioritizationadaptability