Octal Technical Solutions

Business Analyst

Octal Technical Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

ERPMySQLSQL

About the role

  • Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
  • Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
  • Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
  • Should have problem solving, decision making and analytical skills
  • Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
  • Ability to do user training
  • Ability to conduct quality assurance testing
  • Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Requirements

  • Computer Science or any IT-related course
  • Minimum of 2-3 year experience
  • Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
  • Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
  • Knowledge on any service or helpdesk management system is a plus
  • Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
  • Should have problem solving, decision making and analytical skills
  • Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
  • Ability to do user training
  • Ability to conduct quality assurance testing
  • Basic knowledge in MySQL or basic SQL scripting
  • Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
  • Good written and verbal communication skills
  • Strong self-learning capability
  • Adaptive to changing work schedules and working hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ERP systemsOrder Management SystemMySQLSQL scriptingquality assurance testingtechnical writingprocess flow diagramsbusiness requirements documentsuser traininginformation gathering
Soft skills
problem solvingdecision makinganalytical skillswritten communicationverbal communicationself-learningadaptability