Program Manager

• Provide direct program analyst support to the OCCA Congressional Affairs Branch and the Congressional Inquiries Team
• Conduct studies, analyses, and reports to advise on best actions and interpret results
• Perform complex evaluations of existing procedures, processes, and systems, and recommend solutions
• Analyze information from multiple sources to create complete solutions and communicate recommendations to staff and senior leadership
• Translate stakeholder needs into requirement statements by applying mission-level thinking to projects and programs
• Monitor the Congressional Inquiries digital group mailbox, performing daily review and triage of correspondence
• Assess incoming constituent inquiries to determine if they are within the agency's purview
• For inquiries that fall outside of DCSA's purview, submit an appropriate response to the sender
• Research DCSA operational systems to gather data and understand the circumstances of individual inquiries
• Check the tracking program to determine if prior inquiries exist for a constituent
• Identify and assign inquiries to the appropriate personnel through the Congressional Inquiries tracking program
• Develop and draft responses to submitting congressional office as required
• Dispatch appropriate acknowledgements for inquiries being handled by the agency
• Maintain and update the Congressional Inquiries tracking program as needed
• Periodically review the tracking program to ensure the accuracy of the data and create regular back-up copies
• Create necessary PDF files and folders on the shared drive to preserve all documentation associated with an inquiry
• Archive all correspondence and documentation for completed inquiry responses
• Report on completed products and projects in the Monthly Progress and Status Report

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