Customer Experience Representative
Hearst Health
Project Coordinator
OCT Consulting LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $75,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Plan, organize, conduct, and assess outreach events to identify and address small business requirements
- Provide monthly written recommendations on client participation in new external events
- Develop metrics to evaluate the effectiveness and value of outreach efforts
- Prepare semi-annual reports summarizing outreach events attended and outcomes achieved
- Assemble and prepare authorization documentation for client engagements requiring senior leadership approval
- Coordinate industry outreach activities, including OSBP speaking engagements and event participation
- Manage and maintain the client website, ensuring data accuracy, link functionality, and timely content updates
- Support electronic communications hosted on client networks, including web presence, visual displays, and social media engagement
- Draft and coordinate communications related to small business matters for stakeholders
- Conduct monthly communications with Small Business Programs participants
- Assist in the development and production of written communications such as newsletters, annual Small Business Executive Summary, training, and marketing materials
- Recommend, monitor, and post relevant communications to social media platforms (Twitter, Facebook, blogs, etc.) to enhance public outreach
- Develop dynamic web content to disseminate information to small business stakeholders
Requirements
- Must be a U.S. Citizen, as it is required for the clearance associated with this position
- Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or related field
- Experience in planning and executing outreach events and stakeholder engagements
- Strong knowledge of communications strategies, including digital media and public outreach
- Familiarity with federal small business programs or government contracting preferred
- Proficiency in managing website content and basic site maintenance
- Demonstrated ability to develop metrics and assess program or event effectiveness
- Strong writing and editing skills for newsletters, reports, and communication products
- Experience with social media platforms (Twitter, Facebook, blogs) for professional or organizational communication
- Ability to draft, coordinate, and deliver formal communications to senior leadership
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational skills and ability to manage multiple tasks with attention to deadlines
- Excellent interpersonal and communication skills to interact with stakeholders at all levels
