Pre-Service Representative – Financial Clearance, Call Center

Ochsner Health

Communicating financial liabilities and resolving inquiries for patients at Ochsner Health. Handling inbound and outbound calls, payment process, and pre-registering accounts.

Posted 5/23/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Communicating financial liability with patients prior to their scheduled appointments.
Inbound and outbound patient calls, accepting payments, and pre-registering patient accounts.
Communicating with clinical providers when required.
Verifying patient demographics and insurance payer information.
Providing patients with cost estimates and explaining financial information to patient and staff.
Educating patients on payment options.
Collecting and documenting patient and guarantor information accurately across systems.
Attempting to collect payment in advance of services, processing payments, reconciling accounts.

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 1 year of experience in a healthcare or related setting such as hospital, clinic, medical office, or in business service/revenue cycle.
Preferred – Associates Degree or Bachelor’s degree in Healthcare.
Proficiency in Windows-based applications, EPIC, and accurate data entry/keyboard skills.
Effective verbal and written communication skills and ability to present information clearly and professionally;
Familiar with insurance benefits, authorizations, billing processes, and regulatory guidelines.
Able to stay calm and professional in stressful situations; strong problem-solving skills.
Strong interpersonal skills.
Good organizational, time management, and conflict resolution skills.
Works well with others, uses good judgement, maintains confidentiality, and can work independently.

Benefits

Comp & perks

Exceptional customer service to maintain high patient satisfaction and timely resolution of financial inquiries.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Compliance & Privacy Program and Standards of Conduct.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrypayment processingaccount reconciliationcost estimationinsurance verificationbilling processesfinancial communicationpatient registrationproblem-solving

Soft Skills

verbal communicationwritten communicationinterpersonal skillsorganizational skillstime managementconflict resolutionprofessionalismjudgmentindependence

Certifications

high school diplomaAssociates DegreeBachelor’s degree in Healthcare