Patient Account Customer Service Rep – Revenue Cycle

Ochsner Health

Customer Account Representative handling patient billing inquiries for Ochsner Health. Provide customer service and collect past due balances while ensuring patient satisfaction.

Posted 5/15/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle patient billing inquiries for the Health System
Provide customer service and collect past due balances
Ensure patients receive the best service through timely and accurate responses
Promptly reply and provide accurate information to customers regarding medical bill accounts
Serve as a liaison between patients, providers, and external departments
Record and maintain transactions ensuring account balances and discrepancies are resolved
Plan, organize, and prioritize work to convince debtors of their financial responsibility
Educate debtors on available payment options and financial impact of alternatives
Provide top quality customer service experience on every patient inquiry

Requirements

What you’ll need

High School diploma or equivalent required
1 year of customer service, healthcare, or office experience required
Previous call center experience preferred
Experience with medical terminology in a medical billing environment preferred
Computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficiency with Windows-style applications and various software packages
Strong interpersonal skills
Ability to perform effectively under conditions of fluctuating workload
Works with minimal supervision and makes independent decisions

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologydata entryaccount managementbilling inquiriesfinancial educationdiscrepancy resolutioncustomer service

Soft Skills

effective communicationinterpersonal skillsorganizational skillsprioritizationindependent decision-makingadaptability

Certifications

High School diploma