RN Triage Call Center
Ochsner Health
full-time
Posted on:
Location Type: Hybrid
Location: New Orleans • Louisiana • United States
Visit company websiteExplore more
About the role
- Triage symptom-based calls per approved protocols for Ochsner patients.
- Report results through EPIC system for purposes of tracking and quality assessment.
- Provide approved general health information to public callers.
- Exhibits effective communication skills with patients, physicians and others.
- Assume responsibility for professional development and maintaining required clinical knowledge.
- Adapts behavior to specific patient population.
- Complies with Ochsner Health System Compliance & Privacy Program and Standards of Conduct.
Requirements
- Education Required - Registered Nurse Diploma
- Preferred - Associates or Bachelor's degree in Nursing
- Required - 2 years of relevant experience.
- Preferred - Pediatric and/or Emergency Department experience
- Telehealth nursing experience
- Current RN License in the state of practice
- Preferred - Certification in Telehealth Nursing
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills.
Benefits
- Ochsner is an Equal Opportunity Employer.
- Flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Registered Nurse Diploma2 years of relevant experienceTelehealth nursing experienceCurrent RN LicenseCertification in Telehealth Nursing
Soft Skills
effective communication skillsresponsibility for professional developmentadaptability to specific patient populationeffective verbal communicationeffective written communication