Ochsner Health

Patient Account Customer Service Representative - Revenue Cycle - Remote - Full-time

Ochsner Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Louisiana

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Job Level

Junior

About the role

  • Handles patient billing inquiries for the Health System; works directly with patients to provide customer service and collect past due balances.
  • Ensures patients receive the best service through timely and accurate responses.
  • Liaises between patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately.
  • Records and maintains transactions ensuring account balances and discrepancies are resolved within the prescribed period.
  • Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.
  • Educates the debtor on payment options and explains the financial impact of various alternatives.
  • Provides top quality customer service experience on every patient inquiry received to ensure high levels of patient satisfaction.
  • Represents the company with professionalism to ensure all patients issues are resolved timely, accurately and efficiently.
  • Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction.
  • Other duties as required.
  • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  • The employer is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Requirements

  • Education Required – High School diploma or equivalent
  • Preferred – Bachelor's degree
  • Work Experience Required – 1 year of customer service, healthcare, or office experience
  • Preferred – Previous call center experience
  • Experience with medical terminology in a medical billing environment
  • Must have computer skills and dexterity required for data entry and retrieval of patient information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard
  • Strong interpersonal skills
  • Ability to perform effectively under conditions of fluctuating workload.