Healthcare Manager – Learning, Epic Cadence/Prelude

OCHIN, Inc.

Manager responsible for executing strategic goals for Learning portfolio at nonprofit health IT organization. Leading teams to improve quality and support health equity initiatives.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,571 - $191,314 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in healthcare operations, with a focus on training, development, and performance management. Proficient in project management and data analysis to optimize team objectives and ensure alignment with organizational goals.

Highest-signal resume keywords

Healthcare Operations ManagementTraining and Curriculum DesignCadence/Prelude Epic ProficiencyLeadership in Healthcare TeamsProject Management with Smartsheet

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Operations ManagementTraining and Curriculum DesignCadence ProficiencyPrelude ProficiencyData AnalysisProject ManagementPerformance CoachingProcess ImprovementQuality ImprovementCustomer Service Excellence

Soft Skills

Strong Leadership SkillsVerbal CommunicationWritten CommunicationRelationship BuildingCoaching and Support

Tools & Technologies

Microsoft Office SuiteSmartsheetLearning Management Systems

Certifications & Qualifications

Cadence/Prelude Epic Certification

Industry Keywords

HealthcareOperational TeamsService Level AgreementsStakeholder EngagementOrganizational Goals

About the role

Key responsibilities & impact

Manage multiple staff members of various levels through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management
Provide coaching and support continuous learning for staff on topics relevant to their job
Manage and coordinate team objectives, processes, resourcing, tasks, and projects; organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives
Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals
Optimize, maintain, and ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression
Monitor data and analyze for risks and issues, recommending prevention and mitigation steps while ensuring escalation processes are followed when deadlines or SLA experiences are at risk
Build and maintain strong relationships with members and staff at all levels of the organization, navigating conversations with diverse perspectives while maintaining trust and respect
Partner with key stakeholders across the organization to optimize work utilizing key performance indicators and survey data for overall organizational success
Communicates team decisions, outcomes, accomplishments, performance, learnings, best practices and regulatory findings to ensure understanding and delivery of professional education
Acts as an escalation point for after-hours support to other departments internally
Design, implement, support, and continually improve OCHIN’s Learning Programs through evaluation, quality and process improvement, training, coaching, tracking, dissemination, publications, and visual management
Inform the creation and fulfillment of statements of work for learning and stabilization & maintenance services, including but not limited to the following: training, facilitated improvement sessions, design and discovery sessions, workforce augmentation, coordination of virtual/onsite resourcing and overall success of Learning
Travels onsite to members to effectively support members, manage staff, and provide feedback and improvement opportunities for at the elbow support of our members.

Requirements

What you’ll need

Minimum 6+ years of progressive growth in the healthcare field
6+ years of experience in Cadence/Prelude Epic certification or proficiency in Cadence and/or Prelude is preferred
Minimum of five (5) years of supervisory experience or leadership roles within healthcare operational teams highly preferred
5+ years of direct learning or training experience required
Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred
A keen sense of excellent customer service and how to deliver it effectively in all situations
Strong leadership skills, in support of the organization’s needs
Strong verbal and written communication skills
Proficiency in Microsoft Office suite
Proficiency in Smartsheet or similar project management system preferred
Experience working training and curriculum design
Executive level consulting/advisement preferred
Travel up to 15% may be required to attend OCHIN organizational events or provide onsite member services

Benefits

Comp & perks

Generous compensation package
Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities