Apprentice Epic Wisdom Analyst

OCHIN, Inc.

Apprentice Analyst joining OCHIN's team, responsible for supporting clinical solutions and applications. Focusing on configuration, technical troubleshooting, and solutions-discovery for OCHIN's members.

Posted 6/9/2026full-timeRemote • Oregon • 🇺🇸 United StatesEntry Level💰 $49,939 - $59,927 per yearWebsite

About the role

Key responsibilities & impact

First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues.
Resolve problems with application vendor or other technical support as indicated.
Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor.

Requirements

What you’ll need

Completion of an OCHIN workforce training program or similar experience preferred.
Epic proficiency must be obtained within 60-days of employment
Experience working in retail pharmacy preferred
Strong analytical and problem-solving skills.
Basic understanding of healthcare operations and EHR systems.

Benefits

Comp & perks

Generous compensation package
Healthy work-life balance
Opportunity for professional advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic proficiencyEHR systemsHelp Desk ticket resolutionApplication vendor supportConfiguration in Epic

Soft Skills

Analytical skillsProblem-solving skillsCommunication skills

Certifications

OCHIN workforce training program