Vice President, Community Building and Programming

OCHIN, Inc.

Vice President of Community Building and Programming at OCHIN, a nonprofit in healthcare innovation. Strengthening community engagement and collaboration across a national provider network.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $179,060 - $245,312 per yearWebsite

About the role

Key responsibilities & impact

Direct and continuously refine an enterprise-wide member engagement and community-building strategy that advances OCHIN’s mission, business objectives, and member satisfaction goals.
In partnership with key cross-functional OCHIN leaders, establish a quarterly editorial roadmap for peer learning, knowledge exchange and user engagement designed to scale across the network and drive greater synergy across key member audiences, segments and communities.
Establish clear success metrics and regularly analyze engagement, adoption, and sentiment data to optimize community relevance, effectiveness, and business impact.
Partner closely with internal stakeholders to design, direct and facilitate programming—meetings, forums, campaigns, and events—that foster peer learning, shared problem-solving, best-practice dissemination and deeper community ties.
Create and steward high-value member conversations that translate OCHIN’s solutions, roadmap, and capabilities into clear, role-relevant outcomes for executive, clinical, and operational audiences.
Equip internal, member-facing teams with practical frameworks and tools that reflect OCHIN’s strategic priorities and elevate communications from informational to consultative and value-driven.
Serve as a co-executive leader for OCHIN’s Learning Forum, with direct responsibility for shaping the content strategy, experience design, and member outcomes of the program and annual event.
Oversee and actively curate the evolution of OCHIN’s online member portal and other member engagement platforms to ensure content, discussions, and resources remain timely, relevant, and aligned with community goals.
Direct inbound member engagement and marketing initiatives that respond to unmet member needs, support strategic priorities, and accelerate solution adoption.
Establish metrics and feedback mechanisms to evaluate the effectiveness of member communities and channels and their influence on member satisfaction, retention and trust.
Lead, mentor, and coach a high-performing team responsible for member engagement, inbound marketing, and member portal management, modeling curiosity, accountability, and member-centric thinking.
Foster deep collaboration with strategy, account management, communications, governance, operations, clinical informatics, and member success teams to align engagement efforts with enterprise priorities.
Ensure consistent integration across departments so members experience OCHIN as a coordinated, trusted partner.

Requirements

What you’ll need

Bachelor's in business or clinical administration, healthcare operations management and/or communications and marketing is required.
Masters preferred
Minimum of 15+ years in member experience, executive-level consulting, change management, communications, program management and community building, or related leadership roles.
Minimum of 8-10 years of experience remote supervisory/management experience is required.
Proven success designing and delivering executive-level engagements or strategic member programs to deepen comprehension and connection
Strong facilitation skills and executive presence
Understanding and incorporation of AI Technology
Strong relational leadership skills with experience managing teams and cross-functional initiatives.
Excellent communication, organizational, and problem-solving abilities.
Intermediate to Advance PowerPoint, Excel experience required
Experience with enterprise applications (e.g., Salesforce CRM, CLM, Docusign) and technology-driven process improvement.

Benefits

Comp & perks

Generous compensation package
Healthy work-life balance
Opportunity for professional advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

member engagementcommunity buildingprogram managementchange managementexecutive-level consultingfacilitationAI technologystrategic member programsdata analysiscontent strategy

Soft Skills

relational leadershipcommunicationorganizational skillsproblem-solvingcuriosityaccountabilityteam managementcollaborationexecutive presencementoring