Apprentice Epic HIM/Identity Analyst

Join OCHIN as an Apprentice Epic HIM/Identity Analyst. Support clinical solutions and practice management for healthcare innovations.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $49,939 - $59,927 per yearWebsite

Key responsibilities & impact

First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
Resolve problems with application vendor or other technical support as indicated.
Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations.
Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.

What you’ll need

2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
Must obtain Identity Proficiency within the first 60 days of employment
Electronic Health Record experience in systems such as EPIC preferred.
HIM, Data Integrity or Identity background preferred.
Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment.

Comp & perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingissue resolutionHelp Desk supportworkflow solutionsdocumentationEHR systemsdata integrityidentity proficiency

Soft Skills

customer servicecommunicationproblem-solvingteam collaborationtraining

Certifications

Identity Proficiency