Customer Success Manager – Fixed Term Contract

Ocean Technologies Group

Customer Success Manager ensuring customer satisfaction and retention for OneOcean. Focused on onboarding, relationship management, and driving customer adoption of maritime solutions.

Posted 4/20/2026contractLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer Onboarding & Implementation
- Lead customer onboarding by ensuring a smooth transition post-sale.
- Oversee solution integration, deployment, and user training to maximize adoption.
- Collaborate with internal teams to score deployment success and customer acceptance.
** Customer Relationship Management & Value Delivery
- Work closely with customers to understand KPIs, business impacts, and ROI expectations.
- Develop and execute customer success plans tailored to their goals.
- Conduct regular check-ins, QBRs, and performance reviews to ensure alignment.
- Measure and analyze customer impact, adoption, and satisfaction.
Retention & Growth
- Drive adoption strategies to maximize the value customers receive.
- Lead renewal discussions and negotiations to ensure continued business.
- Identify expansion opportunities (cross-sell, upsell) and collaborate with Sales.
- Support CPI (Customer Performance Index) presentations and negotiations.
Issue Resolution & Advocacy
- Act as the primary escalation point for customer issues and concerns.
- Coordinate with Support, Professional Services, and Sales to resolve challenges.
- Gather customer insights to influence product roadmap and service improvements.
Success Metrics
- Customer retention & renewal rates.
- Increase in adoption & customer satisfaction (NPS, CSAT, etc.).
- Revenue expansion through upsells and cross-sells.
- Reduction in customer escalations and churn.

Requirements

What you’ll need

Bachelor’s degree in business, Marketing, Communications, or a related field
A relevant certification in Customer Success or Account Management is a plus
3-5 years of experience in a customer success, account management, or client-facing role within a technology or SaaS environment
Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction
Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers
Strong problem-solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company
Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero)
A data-driven approach to monitoring customer health and success metrics
Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously
Ability to work independently and collaboratively in a fast-paced environment
Passion for customer success and a proactive mindset to deliver exceptional service.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ocean Technologies Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2020 🛍️ eCommerce 📚 Education 🚗 Transport 💰 Venture Round on 2015-05 eCommerce
Education
Transport Ocean Technologies Group is a company dedicated to transforming the maritime industry through innovative e-learning and crew management solutions. They provide a comprehensive library of maritime training courses, competency management systems, and performance evaluation tools to empower maritime professionals and support organizations in meeting compliance and operational excellence. By leveraging technology, they aim to enhance the skills of seafarers and optimize vessel performance in a rapidly evolving industry. Customer Success Manager – Fixed Term Contract 🔥 18 minutes ago 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Customer Onboarding & Implementation
- Lead customer onboarding by ensuring a smooth transition post-sale.
- Oversee solution integration, deployment, and user training to maximize adoption.
- Collaborate with internal teams to score deployment success and customer acceptance.
** Customer Relationship Management & Value Delivery
- Work closely with customers to understand KPIs, business impacts, and ROI expectations.
- Develop and execute customer success plans tailored to their goals.
- Conduct regular check-ins, QBRs, and performance reviews to ensure alignment.
- Measure and analyze customer impact, adoption, and satisfaction.
Retention & Growth
- Drive adoption strategies to maximize the value customers receive.
- Lead renewal discussions and negotiations to ensure continued business.
- Identify expansion opportunities (cross-sell, upsell) and collaborate with Sales.
- Support CPI (Customer Performance Index) presentations and negotiations.
Issue Resolution & Advocacy
- Act as the primary escalation point for customer issues and concerns.
- Coordinate with Support, Professional Services, and Sales to resolve challenges.
- Gather customer insights to influence product roadmap and service improvements.
Success Metrics
- Customer retention & renewal rates.
- Increase in adoption & customer satisfaction (NPS, CSAT, etc.).
- Revenue expansion through upsells and cross-sells.
- Reduction in customer escalations and churn. 🎯 Requirements
Bachelor’s degree in business, Marketing, Communications, or a related field
A relevant certification in Customer Success or Account Management is a plus
3-5 years of experience in a customer success, account management, or client-facing role within a technology or SaaS environment
Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction
Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers
Strong problem-solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company
Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero)
A data-driven approach to monitoring customer health and success metrics
Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously
Ability to work independently and collaboratively in a fast-paced environment
Passion for customer success and a proactive mindset to deliver exceptional service. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Manager – Enterprise, Fixed Term Contract 🕒 April 9 Reward Gateway 501 - 1000 👥 HR Tech ☁️ SaaS 🧘 Wellness Website LinkedIn All Job Openings Client Success Manager handling and supporting smaller customer accounts at Reward Gateway. Driving adoption, engagement, and measurable outcomes while collaborating with a Client Success team. 🏢🏡 London – Hybrid 💵 £47k - £50k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor CRM Executive – 12-18 month FTC 🕒 March 5 Walkers 1001 - 5000 🎯 Recruiter Website LinkedIn All Job Openings CRM Executive supporting the adoption and engagement of CRM and E-Marketing tools at Walkers Global. Working within a global team to enhance Marketing Technology initiatives and processes. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Salesforce Marketing Cloud Specialist – Automation, CRM 🕒 January 23 EF Education First Teachers 1001 - 5000 📚 Education 🤝 B2B Website LinkedIn All Job Openings Salesforce Marketing Cloud Specialist managing daily campaigns for stakeholders at Hult International Business School. Leading migration efforts to new marketing technologies while ensuring quality work in a hybrid setting. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer onboardingsolution integrationdeploymentuser trainingcustomer success planscustomer impact analysisadoption strategiesrenewal negotiationscross-sellupsell

Soft Skills

communication skillsinterpersonal skillsproblem-solving skillsorganizational skillsattention to detailrelationship managementtrust buildingcollaborationproactive mindsetcustomer advocacy

Certifications

Bachelor’s degreeCustomer Success certificationAccount Management certification