Senior Manager, Enterprise Platforms – Service Delivery

Ocean Spray Cranberries

Sr. Manager responsible for enterprise platforms and core business applications at Ocean Spray.

Posted 5/9/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $132,500 - $182,160 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own delivery of enterprise platforms and core business applications from build through release and stabilization
Execute solution delivery in alignment with approved enterprise architecture standards and patterns
Ensure delivery teams and vendors adhere to established development, quality, and security standards
Accountable for platform reliability, availability, and business continuity outcomes
Accountable for day‑to‑day operational stability, performance, and supportability of enterprise platforms
Own change management processes for applications and integrations
Ensure SLAs, operational KPIs, and compliance requirements are consistently met
Develop and execute platform upgrade, patching, and lifecycle management strategies
Establish and govern application and platform monitoring standards
Enable and supervise cloud services supporting enterprise applications
Lead and manage hands‑on technical roles, including Systems Integration Architect & SAP Basis
Ensure integrations are reliable, observable, and supportable in production
Drive root‑cause analysis and remediation of platform and integration issues
Partner with Enterprise Architecture to surface architectural gaps, risks, and technical debt
Ensure knowledge transfer, documentation, and operational readiness across platforms
Govern Application Managed Service (AMS) providers and system integrators
Establish and manage performance metrics for vendors and service partners
Ensure vendor delivery models align to operational and business needs
Drive continuous improvement in service quality, cost efficiency, and responsiveness

Requirements

What you’ll need

Proven experience leading delivery and operations of enterprise platforms and applications
Deep experience with SAP S/4HANA (RISE preferred) in complex enterprise environments
Strong understanding of application operations, performance monitoring, and service management
Experience with DevOps delivery and testing practices in enterprise settings
Strong troubleshooting, root‑cause analysis, and problem‑management skills
Experience governing Application Managed Service (AMS) providers and managing to SLAs and KPIs
Demonstrated leadership of cross‑functional internal teams and external vendors
Ability to translate architectural direction into stable, scalable operational solutions

Benefits

Comp & perks

Complete insurance package on Day-1 that includes a plethora of health and wellness programs
Health, Dental and Vision insurance
Health savings account
Flexible spending account
Life and accident insurance
Employee assistance program
Telehealth services
1:1 health coaching
Supportive benefits for all the stages of your life
401(k) with up to 6% Company matching; additional potential discretionary match at year-end
Short-Term Incentive/Performance bonuses
Flexible scheduling options
Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
Holiday pay for 12 holidays
Career development and growth opportunities
Tuition/Education assistance programs
Access to LinkedIn Learning
Scholarship programs for children of employees
Parental leave
Bright Horizons Family Solutions – Back-up care, tutoring, etc.
Adoption assistance
Bereavement leave
Up to $300 fitness reimbursement
Up to $300 massage reimbursement
Employee appreciation events
Employee discounts
Charitable giving

ATS Keywords

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Hard Skills & Tools

SAP S/4HANADevOpsperformance monitoringservice managementtroubleshootingroot-cause analysisproblem managementapplication operationschange managementplatform upgrade

Soft Skills

leadershipcross-functional team managementvendor managementcommunicationproblem-solvingoperational readinesscontinuous improvementcollaborationstrategic thinkingdocumentation