Global Customer Operations Specialist

Ocean Spray Cranberries

Customer Operations Specialist managing order-to-cash cycle at Ocean Spray. Collaborating with teams to improve service levels and support business objectives in a hybrid role.

Posted 5/2/2026full-timeLakeville • Massachusetts • 🇺🇸 United StatesJunior💰 $49,400 - $67,870 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Resolve customer order exceptions related to pricing, credit, systems, inventory, and transportation, following established processes and escalation paths.
Monitor daily order flow and identify potential risks (pricing errors, shortages, delivery delays) and escalate issues appropriately.
Support accurate and timely order acknowledgment, allocation, fulfillment, and invoicing activities.
Maintain ongoing communication with customers, brokers, and internal teams regarding order status, inventory availability, and delivery timing.
Assist in managing customer requirements related to product specifications, units of measure, EDI setup, and routing guides.
Analyze customer service and order data to identify trends, exceptions, and performance gaps.
Prepare daily, weekly, and monthly reports related to service performance, fill rates, OTIF, inventory status, and deductions.
Participate in regular meetings with customers, brokers, and sales teams to review performance and resolve issues.
Work with Supply Planning and Sales Strategy & Commercialization to communicate inventory risks and support mitigation plans.
Identify opportunities for improved processes or reduced exceptions and recommend ideas for improvement.

Requirements

What you’ll need

Bachelor’s degree in a related field.
0–2 years of experience in customer operations, supply chain, or related field.
Strong analytical and organizational skills.
Proficiency in MS Office; working knowledge of ERP systems (SAP or similar).
Attention to detail and ability to manage multiple priorities.
Effective communication skills.
Familiarity with customer compliance requirements and retail service metrics.
Basic understanding of EDI processes and order to cash workflows.

Benefits

Comp & perks

Complete insurance package on Day-1 that includes a plethora of health and wellness programs
Health, Dental and Vision insurance
Health savings account
Flexible spending account
Life and accident insurance
Employee assistance program
Telehealth services
1:1 health coaching
Supportive benefits for all the stages of your life
401(k) with up to 6% Company matching; additional potential discretionary match at year-end
Short-Term Incentive/Performance bonuses
Flexible scheduling options
Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
Holiday pay for 12 holidays
Career development and growth opportunities
Tuition/Education assistance programs
Access to LinkedIn Learning
Scholarship programs for children of employees
Parental leave
Bright Horizons Family Solutions – Back-up care, tutoring, etc.
Adoption assistance
Bereavement leave
Up to $300 fitness reimbursement
Up to $300 massage reimbursement
Employee appreciation events
Employee discounts
Charitable giving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillsorganizational skillsorder fulfillmentinventory managementreport preparationEDI processesorder to cash workflows

Soft Skills

attention to detailcommunication skillsability to manage multiple priorities

Certifications

Bachelor’s degree