Senior Associate, Technology Operations

OCC

. Responsible for monitoring the OCC production environment .

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $77,800 - $112,700 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudLinuxUnix

About the role

Key responsibilities & impact

Responsible for monitoring the OCC production environment
Reviewing processes and procedures throughout the Production environment
Driving improvements throughout
Ensure Production runs efficiently
Act as a technical liaison to teams to ensure operational readiness
Document issues impacting the business
Follow best practices as per policy
Perform first-level Incident identification and resolution
Monitor applications and systems using OCC approved software
Escalate Production Incidents to Second-Level support
Support transmissions across SFTP/NDM
Provide first-level support for Production Installs, D/R and Industry tests
Maintain processing records and logs
Report and document any processing anomalies using OCC approved software
Identifies and diagnoses complex problems and factors affecting Production performance
Troubleshoot hardware and software problems

Requirements

What you’ll need

Strong Operational understanding and 3 years of experience
Good consultative, communication, analytical, and judgment skills
Good time management skills
Ability to work well with clients, other systems technical staff, consultants and vendors
Basic knowledge of ITIL principles
Strong knowledge of Scheduling applications / tools (UC4 / Control M)
Basic understanding of Network
Basic understanding of Unix / Linux
Basic understanding Windows
Basic understanding Storage
Mature understanding of Cloud computing (AWS)
Mature understanding of Cloud computing tools
Basic knowledge of IBM JCL
Understands technical monitoring and metrics
Sophisticated understanding of enterprising technology
Mature understanding of the relationship between software and hardware
Basic Knowledge of Application life cycle and deployment
Knowledge of MQ (stop / start / recycle)
Problem/Incident management applications and tools experience
Bachelor’s degree in Computer Information Systems or a related discipline
3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage.
Strong network knowledge heavily favored.
3+ years working knowledge of an open systems scheduling product (UC4).
3+ years work knowledge of cloud environment
Some knowledge of cloud environment

Benefits

Comp & perks

A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational understandingIncident identificationIncident resolutionScheduling applicationsUnixLinuxWindowsCloud computingIBM JCLApplication life cycle

Soft Skills

Consultative skillsCommunication skillsAnalytical skillsJudgment skillsTime managementInterpersonal skills

Certifications

Bachelor’s degree in Computer Information Systems