Senior Salesforce Architect

Ocado Retail

Senior Salesforce Architect at Ocado Retail owning Service Cloud architecture and guiding a team for scalable customer service. Focus on technical architecture, AI integration, and team leadership.

Posted 7/27/2026full-timeSunderland • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing Salesforce Service Cloud architectures, with a focus on building scalable, future-proof tech stacks and implementing AI-assisted tools. Proven leadership in managing technical teams and mentoring members while ensuring clean and accurate customer data management.

Highest-signal resume keywords

Salesforce Service Cloud ArchitectureContact Centre AI DeploymentsSoftware Development Life Cycle (SDLC)Team Management and MentorshipAutomation Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Architecture DesignData ManagementWorkflow ImplementationAI Tool IntegrationRelease Management

Soft Skills

LeadershipCoachingDecision-Making

Tools & Technologies

SalesforceAI-Assisted Tools

Industry Keywords

Multi-Channel Customer ServiceContact Centre EnvironmentAdvisor Workflows

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Own the end-to-end technical architecture of Salesforce Service Cloud platform
Define and lead decision-making on architecture
Design architectures that guarantee clean, accurate, and real-time customer data
Build a flexible, future-proof tech stack
Direct implementation of streamlined advisor workflows and AI-assisted tools
Champion architectures that drive self-service and proactive resolutions
Architect platforms, processes, and tooling investments to scale with business growth
Report directly to the Product Practice Lead and provide line management, coaching, and mentorship

Requirements

What you’ll need

Several years of experience designing and executing Salesforce Service Cloud architectures within a large, multi-channel customer service or contact centre environment (ideally 200+ advisors)
Proven track record of owning entire platform architectures
Practical experience or deep architectural understanding of contact centre AI deployments and automation strategies
Inspiring leader with experience managing or mentoring technical team members
Deep understanding of standard software development life cycles (SDLC), release management, and sandboxing environments

Benefits

Comp & perks

Healthcare Cash Plan with the option to add your family
Digital GP appointments
Market-leading family policies
Mental health support
Discounted gym memberships
Dental insurance
Annual leave and bank holidays
Additional day off for your birthday
Options to buy extra holiday