Obvious

Founding Customer Support Engineer

Obvious

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $59,800 - $70,200 per year

Job Level

Mid-LevelSenior

About the role

  • Handle escalated tickets requiring human judgment and consult with users on achieving outcomes from Obvious
  • Design AI-powered support systems that reduce ticket volume by 80%+ before reaching a human
  • Use Obvious to build Obvious support (for example: we have an Obvious project that reads our GitHub repo and writes help articles automatically)
  • Fix bugs and solve product issues using Obvious without writing code or waiting for engineering
  • Create AI agents that handle common support scenarios end-to-end
  • Work embedded with product and engineering—influence what gets built based on support insights
  • Own the entire support experience: strategy, tooling, processes, metrics, help center, knowledge base, community
  • Establish an AI-powered support culture that scales with a human element
  • Demonstrate capability through creation: use Obvious to build something for support during the interview (prototype + presentation)
  • Set the standard for how AI transforms support

Requirements

  • 3+ years in customer support/success with proven track record building support systems, not just using them
  • Familiarity with engineering concepts—APIs, data models, system architecture, debugging, technical problem-solving
  • Demonstrated experience at the forefront of AI adoption with a track record of being a trendsetter who's introduced AI workflows that others adopted
  • Consultative mindset. You help users achieve their goals, not just answer questions
  • Experience at high-growth startup (bonus: founding team experience)
  • Deep familiarity with support tools (Zendesk, Intercom) and their limitations
  • Resourcefulness with AI, automation platforms, APIs, no-code tools
  • Systems thinking, technical writing, data analysis, product thinking
  • Comfort working embedded with product/engineering teams.
Benefits
  • Competitive compensation—optimized for you and your future.
  • Meaningful equity—you’ll own a real piece of something that could be huge.
  • Founding team influence—your voice will shape direction.
  • Creative freedom—evolve and steer both current and future product identity.
  • Platform to shine—use Obvious’s reach to amplify your personal brand and design voice.
  • Room to grow—as we scale, opportunities are limitless.
  • In-person hackathons—we’re semi‑distributed and regularly meet in person to lock in and build together.
  • Excellent benefits—fully covered health, vision, and dental, 401k match, parental leave, home office stipend, and more.
  • Work comfortably—choose between a $10,000 home office makeover stipend or paid co-working spaces.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI-powered support systemsAPIsdata modelssystem architecturedebuggingtechnical problem-solvingautomation platformsno-code toolsdata analysistechnical writing
Soft skills
consultative mindsetresourcefulnesssystems thinkingproduct thinkinginfluencinguser consultationproblem-solvingcollaborationcreativitypresentation skills