Mission Success Manager, Commercial

Obviant

Mission Success Manager responsible for managing commercial clients in defense sector. Ensuring client satisfaction and success while driving account performance and onboarding within a fast-growing company.

Posted 6/15/2026full-timeArlington • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of commercial accounts spanning the Defense Industrial Base and other defense-adjacent commercial entities, serving as their primary Obviant point of contact
Reduce “time-to-value”. Run end-to-end onboarding: map existing BD and capture workflows, configure Obviant to match how customers pursue and manage defense opportunities, and train teams to use it day-to-day
Design and refine concrete workflows in Obviant (market mapping, opportunity qualification, capture planning, competitive intelligence, funding/product alignment) that tie directly to pipeline, win rate, and revenue
Identify critical customer metrics, monitor usage and performance, turn data into insights, and drive specific behavior changes that improve customer outcomes across their defense business development efforts
Proactively identify expansion opportunities across new teams, use cases, and workflows, and partner with our Commercial AE to secure renewals and growth
Capture structured feedback from BD leads, capture managers, competitive intelligence teams, product development and executive stakeholders, and translate it into clear product requirements and prioritization signals
Partner with Obviant and customer product and engineering to test new features with commercial customers, validate fit, and drive adoption across accounts
Create and iterate on playbooks, best-practice configurations, and customer-facing materials including QBRs and impact reviews that demonstrate how Obviant is changing how DIB companies win and maintain defense business

Requirements

What you’ll need

5+ years of experience in client success, consulting, program management, or strategic operations
Strong references from current/prior roles
Direct experience working with or within the Defense Industrial Base, prime contractors, or defense-adjacent commercial firms
Deep familiarity with how defense contractors approach BD pipelines, capture strategy, and competitive intelligence, so you can immediately add value in customer workflows
Proven success managing multiple accounts and stakeholder personas while delivering measurable operational outcomes
High customer empathy with the ability to build trust across BD leads, capture managers, analysts, and executive leadership
Strong communication skills. You can engage a capture VP, a BD analyst, and a C-suite exec in the same week
Comfortable operating with high autonomy and accountability in a fast-moving, early-stage environment

Benefits

Comp & perks

Competitive base salary commensurate with experience
Variable compensation tied to retention and expansion, with meaningful upside for strong performers
Equity stake in a well-funded, fast-growing company
Health, dental, and vision coverage
Flexible schedule and vacation time

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successprogram managementstrategic operationsworkflow designdata analysispipeline managementcompetitive intelligenceonboardingaccount managementproduct requirements

Soft Skills

customer empathycommunicationtrust buildingstakeholder managementautonomyaccountabilitycollaborationproblem-solvingadaptabilityleadership