Develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture.
Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software.
Manage MSP resources, ensuring high-quality support and service levels.
Partner with Info Security lead to ensure robust cybersecurity and data protection.
Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment.
Manage vendor relationships and operations budget.
Support onboarding/offboarding, access management, and end-user training.
Foster a culture of accountability, collaboration, and continuous improvement.
Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans.
Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs.
Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency.
Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics).
Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready.

Requirements

Bachelor's degree in computer science, Information Technology, or related field with 10+ years of relevant IT experience, including leadership of IT operations in a regulated environment (biotech, pharma, or healthcare preferred).
Experience with IT operations in agile, fast-growing companies.
Experience with GxP systems operational support (CSV/CSA).
Experience with change control systems and processes for GxP/SOX.
Experience managing MSPs and IT service delivery across multiple locations.
Strong knowledge of enterprise platforms (NetSuite, M365, ADP, Benchling, etc.) and lab/scientific software.
Experience managing Lab IT systems.
Excellent planning, coordination, and time management skills.
Strong oral, written, and visual communication skills.
Ability to build productive relationships across scientific, business, and technical teams.
Systems thinking and sound judgment, especially in risk management and escalation

Benefits

comprehensive medical, dental, and vision coverage
company contributions to health savings and retirement accounts
ample paid time off
access to wellness programs
rich career growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationschange managementincident managementproblem managementGxP systemscybersecuritydata protectionbusiness continuitydisaster recoveryIT operational KPIs

Soft Skills

leadershipplanningcoordinationtime managementcommunicationrelationship buildingsystems thinkingjudgmentcollaborationcontinuous improvement