Observe.AI

Customer Success Manager

Observe.AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $106,000 - $128,000 per year

About the role

  • Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
  • Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
  • Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
  • Championing and owning customer retention and partnering with Account Managers on upsells
  • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
  • Confidently working in an ambiguous environment -- we are a fast moving startup!
  • Collaborating internally and externally to solve pain points for your customerProviding key contributions to help grow and scale our Customer Success organization

Requirements

  • 5+ years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
  • You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
  • Knowledge SaaS business models, customer success methodologies, and customer lifecycle management.
  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational and project management skills.
  • Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
  • Eager to learn, try new things, and take calculated risks - for great impact, reward, and fulfillment!
Benefits
  • Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
  • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
  • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
  • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
  • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
  • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
  • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
  • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
  • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer success methodologiescustomer lifecycle managementproject managementdata-driven decision making
Soft Skills
communicationpresentationinterpersonal skillsorganizational skillsadaptability