Senior Implementation Manager

Observe.AI

full-time

Posted on: 8/15/2025

Origin: • 🇺🇸 United States

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💰 $100,000 - $135,000 per year

Senior

About the role

Observe.AI provides AI-powered customer engagement solutions to automate and optimize customer interactions
The Implementation Manager will lead multi-phase implementations, run design workshops, build customer use-cases, and deliver training
Work with new customers to stand up Observe.AI programs and expand capabilities with the product suite
Quickly learn and translate customer objectives into onboarding processes from sales handoff to CSM transition
Ideal candidate has SaaS experience and strong stakeholder management and clear technical communication
You’ll lead initiatives across Sales, Product, Marketing, and Customer Success to improve services delivery and customer experience
Competitive compensation, equity, insurance options, and comprehensive benefits
Observe.AI is an Equal Opportunity employer and values diversity

5+ years of work experience implementing SaaS software
Comfort in user-centered communications and facilitating technical problem solving
Basic understanding of speech analytics and quality management software and processes
Experience in a customer-facing role with clear deliverables and stakeholder management
Proficiency in coaching and facilitation skills
Training experience is highly preferred
Demonstrable analytical, problem-solving, and time management skills
Experience in the Software & Platform industry
Experience managing complex customer implementations