Artificial Intelligence

• Own the full AI agent build process - prompts, workflows, integrations, telephony setup, and evaluation forms.
• Lead weekly demos, show progress, gather feedback, and act as the primary technical point of contact once a solution is defined.
• Configure APIs, data maps, authentication, error handling, and connect to CRMs, databases, or knowledge systems.
• Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
• Monitor performance, refine prompts, test iteratively, and ensure agents meet automation and containment targets.
• Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
• Collaborate with product/engineering teams for deep technical fixes and platformization, while independently leading client delivery.

AI Agent Engineer

Mid-Level AI Transformation Engineer

Director, Cloud Transformation, Data and AI Presales

AI Intern, Spring 2026

Swahili Speaker – Test Voice Modes of AI Models

Senior Architect – Data & AI