AI Agent Experience Designer
Observe.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead customer workshops to uncover high-impact automation opportunities.
- Analyze operations and conversations to identify where VoiceAI can create the most value.
- Partner with customers to define success metrics and ROI targets.
- Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies.
- Map and document conversational journeys that reflect customer expectations and real-world use cases.
- Design usability-driven blueprints that surface corner cases, exception handling, and escalation paths.
- Configure experience requirements in collaboration with AI Agent Engineers and Engagement Managers.
- Use analytics, transcripts, and customer feedback to continuously refine and optimize agent experience.
- Guide customers through the experience-design lifecycle - from concept to post-launch optimization.
- Train customer teams on best practices for managing VoiceAI usability and conversation design.
- Monitor live agent performance, track outcomes, and recommend improvements.
- Collaborate with Product and Engineering teams to influence platform features and standards.
- Document reusable design frameworks and share best practices across accounts.
Requirements
- 3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human - AI interaction frameworks.
- Conversational AI Expertise: Ability to design natural, usable dialogue and flow across industries.
- Human Computer Interaction (HCI): Strong grounding in HCI principles, with the ability to design seamless human - AI workflows.
- Communication & Facilitation: Skilled at running workshops, presenting designs to executives, and aligning diverse stakeholders.
- Prompt Engineering Skills: Ability to write and refine effective LLM prompts, tuned for performance and consistency.
- Technical Awareness: Familiarity with APIs and system dependencies; able to design within technical constraints and collaborate with engineers effectively.
- Data-Driven Mindset: Comfort using analytics tools (e.g. Looker) to track and optimize conversational outcomes
- Preferred: Background in HCI, Cognitive Science, Business, or CS, prior work on enterprise AI deployments or high-impact conversational systems.
Benefits
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible time off
- 10 Company holidays + Winter Break and up to 16-weeks of parental leave
- 401K plan
- Quarterly Lifestyle Spend
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
conversational systems designhuman-AI interaction frameworksnatural dialogue designprompt engineeringAPI familiarityanalytics toolsusability guidelinesconversation designerror-handling strategiesexperience design
Soft skills
communicationfacilitationworkshop leadershipstakeholder alignmentcustomer collaborationtrainingmonitoring performancerecommendation of improvementsdocumentationrefinement of insights