Learning and Development

• Launch onboarding and integration programs to quickly ramp up new hires
• Deliver training: run workshops, 1:1 coaching, and refresher sessions
• Create and update training materials, e-learning content, and tests aligned with product changes
• Design knowledge checks, track results, and connect them to performance metrics
• Partner with managers on tailored development and performance coaching plans
• Build skill progression paths from entry-level to expert
• Train soft skills including empathy, negotiation, and conflict resolution
• Measure training impact on business metrics such as CSAT, FCR, and CPT

Learning and Development Specialist

Learning and Development Specialist

Course Designer, Instructional Designer – Learning, Education

Instructional Designer