OBRIO

Learning and Development Specialist

OBRIO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇦 Ukraine

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Job Level

JuniorMid-Level

About the role

  • Launch onboarding and integration programs to quickly ramp up new hires
  • Deliver training: run workshops, 1:1 coaching, and refresher sessions
  • Create and update training materials, e-learning content, and tests aligned with product changes
  • Design knowledge checks, track results, and connect them to performance metrics
  • Partner with managers on tailored development and performance coaching plans
  • Build skill progression paths from entry-level to expert
  • Train soft skills including empathy, negotiation, and conflict resolution
  • Measure training impact on business metrics such as CSAT, FCR, and CPT

Requirements

  • 2+ years in Learning & Development, Training, or Quality within Support or Operations
  • Strong facilitation and coaching skills (group and 1:1)
  • Experience in creating training content, e-learning, or knowledge checks
  • Understanding of customer support metrics (CSAT, FCR, CPT)
  • Data-driven approach: ability to link training to performance outcomes
  • English — Upper-Intermediate or higher
Benefits
  • Benefit from the flexibility to work from anywhere in the world; Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
  • 20 annual vacation days and unlimited sick leave, all covered by the company
  • Company-provided equipment if necessary
  • Corporate doctor online
  • Health insurance options in Ukraine or a fixed amount towards insurance abroad after probation period
  • Extensive corporate library, internal online meetings, and lectures
  • Training compensation program
  • Assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals
  • Online events and team-building activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
e-learning content creationtraining material developmentknowledge checks designperformance metrics trackingcustomer support metricsdata analysistraining impact measurement
Soft skills
facilitationcoachingempathynegotiationconflict resolution