Online Reputation Manager
OBRIO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇦 Ukraine
Visit company websiteJob Level
Junior
About the role
- Detect, investigate, and remove fake, misleading, or policy-violating reviews
- Build and maintain a clear review classification framework (root cause, theme, severity, action)
- Design end-to-end workflows and SLAs for review handling
- Monitor reputation risks, spikes, and review dynamics across platforms
- Collaborate closely with Support, Product, SERM, Legal, and Marketing teams
- Own communication and relationships with review platforms
- Drive automation and AI initiatives in review operations
- Prepare clear reports, dashboards, and insights for leadership
Requirements
- 1.5+ years in reputation management, review platforms, or user feedback operations
- Strong understanding of how review platforms work
- Excellent written English for public responses
- Analytical mindset and structured thinking
- Experience with processes, dashboards, and data
- High ownership, proactivity, and attention to detail
Benefits
- Benefit from the flexibility to work from anywhere in the world
- Work from the comfort of your home or from one of our offices in Kyiv, Lviv or Warsaw. The choice is yours!
- Enjoy 20 annual vacation days and unlimited sick leave , all covered by the company
- Don't worry about getting the right equipment, we've got you covered if necessary
- Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period
- Keep learning with our extensive corporate library , internal online meetings, and lectures
- Grow your skills with our training compensation program
- Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals
- Develop your personal brand and showcase your expertise through media and collaborations
- Take full advantage of direct contact with Apple, Tik Tok, Meta, Amazon
- Have fun with our online events and team-building activities!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
review classification frameworkend-to-end workflowsSLAsdata analysisreport preparationdashboard creationautomationAI initiatives
Soft skills
analytical mindsetstructured thinkingexcellent written communicationhigh ownershipproactivityattention to detail