Operations

• Build and execute learning strategies aimed at increasing user activation, engagement, and retention.
• Translate user research and insights into scalable educational initiatives and track their impact on key business KPIs.
• Set up effective operational flows for education, ensuring high efficiency and continuous improvement.
• Design, implement, and optimize educational processes, focusing on quality, automation, and alignment with business priorities.
• Work closely with Product, QC, Supply Ops, and other key teams to ensure training programs are relevant and up-to-date.
• Lead cross-functional learning initiatives, integrating product changes and user feedback into educational programs.
• Launch and manage learning projects end-to-end — from ideation and planning to execution and performance evaluation.
• Support innovation by exploring and implementing AI-based training tools and automation solutions.
• Manage and develop your own team of Education Specialists, fostering a culture of ownership, excellence, and growth.

Education Operations Manager

Payment Operations Analyst

Delivery Operations Manager

System Operations Engineer – SysOps

App Operations Manager