Object Edge

Lead Telephony Engineer

Object Edge

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Senior

Tech Stack

AWSAzureCloudDockerGoogle Cloud PlatformGrafanaKubernetesLinuxPrometheusPythonTerraformVoIP

About the role

  • Provision, configure, and maintain a telephony environment platform like Avaya
  • Deploy and monitor the solution
  • Good understanding of SIP based protocols and debugging the same
  • Working knowledge of SBC
  • Good understanding of telephony protocols and procedures
  • Understanding of security best practices related to access controls, encryption, and identity management
  • Ensure compliance with industry regulations and internal security policies related to the contact center industry
  • Proactively monitor solutions and detect and respond to performance and security issues
  • Configure and monitor alerting systems, like Grafana and Prometheus, to notify relevant teams of incidents
  • Establish and test backup and disaster recovery procedures for telephony resources
  • Ensure data integrity and availability in case of failures
  • Maintain clear and up-to-date documentation of architecture, processes, and procedures
  • Share knowledge with team members and contribute to the internal knowledge base
  • Collaborate with development, operations, and security teams to align strategies with business goals
  • Participate in on-call rotation for incident response
  • Develop and maintain automation scripts as needed.

Requirements

  • Bachelor's degree in computer science, information technology, or a related field (or equivalent experience)
  • 8+ years' experience with any of the VOIP based solutions like Avaya, Genesys, Cisco, Five9, Asterisk, etc.
  • Experience with SIP flows and signaling
  • Quickly learn new technologies and take the lead and responsibility for solution deployments
  • Maintain telephony knowledge base
  • Experience with Linux OS
  • Excellent problem-solving and communication skills
  • Scripting and automation (e.g., Python, PowerShell, Terraform) is good to have
  • Familiarity with DevOps and CI/CD concepts is good to have
  • Understanding of telephony security principles and best practices is good to have
  • Experience with containerization and orchestration (e.g., Docker, Kubernetes) is a plus
  • Understanding of cloud platforms (e.g., AWS, Azure, GCP) is a plus
Benefits
  • Equal employment opportunities (EEO)
  • Work environment free of unlawful discrimination and harassment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
telephony environmentSIP based protocolsSBCtelephony protocolsbackup and disaster recovery proceduresautomation scriptsLinux OSscriptingcontainerizationorchestration
Soft skills
problem-solvingcommunicationcollaborationknowledge sharingleadershipresponsibilityproactive monitoringdocumentationincident responseadaptability
Certifications
Bachelor's degree in computer scienceBachelor's degree in information technology